When you choose Highlands Property to manage your property you are choosing a professional property management company that understands your needs. You are choosing a company that understands what it means to walk in your shoes. You are choosing a team that is completely focused on meeting your needs. You are choosing a team that is committed to changing the way property management is done, and doing it the right way ...
How do you choose?
There is much more to property management than just finding a tenant. Yet, many owners list vacant property with a number of agents, and then have the one who happens to find a tenant manage the property, without consideration for the quality of that agent's ability to deliver comprehensive ongoing property management services.
At Highlands Property we regard the quality delivery of the whole balanced package of property management services as much more important than the single simple service of finding a tenant. (Actually, we are very good at finding tenants, but it takes only a portion of our time.) So, the basis on which your managing agent is chosen should be their ability to deliver all the property management services you require. On this basis, Highlands Property stands out.
We are focused on your needs
Most real estate agents spend the majority of their time and effort on their sales business. This means that their property management clients are typically treated to second tier service. At Highlands Property, property management and looking after our landlords is our core business: we are focused on providing you with outstanding property management services.
We understand your position
We understand what it means to be a landlord. We understand that to maximise the return on your property you need a professional property manager. You need a property manager that understands your portfolio and who understands what is important to you.
We fully understand that you are trusting us with an asset worth many hundreds of thousands of dollars, we understand the importance of your rent being paid on time and in full, we understand that you want to minimise outlays while maximising your income, we understand the importance of keeping you informed.
We have experience and expertise
Our team has many highly experienced professionals with many years of property management experience: meet the team. They will always give you direct and honest advice and feedback.
We use world class and industry leading property management systems to manage all activities involved in managing your property, including: REST by Rockend; Archive Systems; and BWS. We consistently invest in training and technology to ensure that our team is at the peak of the industry and able to offer outstanding service to our landlords at all times.
We are members of the elite association of property managers Leading Property Managers of Australia (LPMA). LPMA gives us access to the skills and knowledge of the best of the best.
We add value to your investment property
We believe that professional property management adds value to the net income from your investment. We obviously focus on trying to maximise your rental revenue over time by: setting the right rent at market value at the start; regularly reviewing rent over time; all whilst minimising vacancy. We also apply our wide knowledge to providing advice about the standard of maintenance, and ensuring that the property's condition is optimised for the rental market. We understand that there is a right amount to spend on the property to maximise rental and net return: too little depresses rent, and too much depresses net return.
By attending to the care and management of the property in this way, and maximising your net return, we will add value to your investment for a very small cost to you.
Our services and fees are detailed in a business proposal that you can request by clicking here.
Our Property Management Services
We will find the right tenant, quickly
We accelerate the leasing of your property to the right tenant through our focused marketing and tenant screening procedures. Our tenant pre-approval process means that we have qualified tenants waiting when vacancies arise: a service that helps them and helps you minimise vacancy periods. We try to maximise your rental return by getting you the best available market rent whilst minimising the potentially damaging cost of vacancy.
- Comprehensive descriptions fully highlighting the advantages of each property are used in all advertising
- Digital photographs are taken of all properties and used in all internet advertising
- Listings on industry leading websites; realestate.com.au, domain.com.au, and highlandsproperty.com.au
- Highlands Property has exclusive banner advertising for tenants on realestate.com.au and domain.com.au
- Inclusion on our rental list distributed by Highlands Property and its alliance real estate agents
- Inclusion on our property alert service to notify potential tenants as soon as your property is available to be leased
- Quality, high impact For Lease sign placed on your property
- Advertising in local newspapers
- Escorted viewings of properties available 6 days a week, with hosted open for inspections where necessary
- Comprehensive reference and identity checks of all prospective tenants
- Full tenancy agreement preparation
We will actively manage your property
- Completion of a comprehensive ingoing condition report with detailed photos and signed by the property manager and tenant
- Collection, receipting and remittance of the rent to your nominated bank account by electronic funds transfer
- Full rent arrears management. We have sophisticated systems in place to minimise arrears including phone, SMS, email and letter based reminders along with the use of a direct debit payment facility for tenants to further automate the rent payment process
- Maintenance of your property. Management and supervision of repairs by licensed, insured tradespeople at the very best price
- Payment of your property expenses as required
- Detailed inspections completed at least twice each year with additional inspections available if you require them
We will keep you informed
- We guarantee that we will advise you of all important matters relating to your property
- Our regular newsletter will help keep you informed of all issues that may affect you as a property owner and investor
- You will be given access to important information on our secure website. Information such as rent statements, your account status and rent payment records can be available on the internet 24/7
We deliver detailed, understandable financial reporting
- We will provide detailed monthly statements that are easy to understand
- We guarantee to have your money deposited into your account within one business day of our statement close off date
- We can send your statement to you via email or you can access it on our secure internet site 24/7
- We will provide you with the original of all invoices paid on your behalf
- At the end of the financial year we will provide you with a detailed income and expenditure report for your property, saving you hundreds of dollars in accountancy fees
We make regular detailed inspections
- Our inspections are completed at regular intervals with periodic inspections occurring twice per year
- We will provide you with a detailed condition report and a schedule of recommended routine maintenance after each inspection
- At the end of each tenancy we will inspect your property and ensure that the tenant leaves the property in its original condition (fair wear and tear excepted). We also advise you then of any maintenance or renovation work that may be required.