Why come to Highlands Property?
Are you tired of being treated as second class? Do your phone calls go unanswered, and when you finally speak to someone, do your questions still go unanswered? Are you given the run-around trying to find places to rent? Would you prefer to deal with a great, dedicated professional team that treats property management as a core business?
If you answered yes to any of these questions, its time you talked to us.
Finding your property
If there is nothing that suits you right now in our Rental Search, you can register with our automated alerts system and you will be alerted by email as soon as any property matching your requirements is listed for rent, or you can lodge a tenant wishlist and we'll see if we can find something suitable for you.
Because we are the No.1 property manager in the Highlands we have more properties available now and a better flow of new ones becoming available all the time: so it makes sense to concentrate your search with Highlands Property.
Get ready to apply
While you are looking, get yourself organized to apply for a tenancy. Check out our on-line tenancy application form and its accompanying instructions to ensure you have all the documentation and information you will require to complete and lodge an application without delay. If you really want to get the jump on the queue, consider applying to become a priority pre-approved tenant.
It's easy to be a good tenant
It's actually very easy to be a good tenant. All you have to do is:
- Pay your rent in advance, and on time
- If circumstances cause difficulty with paying rent, don't try to hide, talk to us as soon as possible.
- Withholding rent because a repair is not done as quickly as you would like is not legal and will usually only aggravate your Property Manager and extend the delay.
- Look after the property
- Take the Condition Report attached to your lease seriously, and plan always to maintain the property in the condition you found it (including outdoors).
- Report all maintenance issues to us promptly.
- Treat the property as if you were proud to own it yourself.
- Treat the neighbours gently
- Avoid all unreasonable noise and other anti-social behaviour.
- Warn the neighbours if you're planning a party, and don't overdo it.
- Talk to us if you have a problem, as soon as it emerges
If you take care to follow these principals we will enjoy an excellent and peaceful relationship with you, break them and we will remind you of your responsibilities. If the problems persist we will then have to move to assert the landlord's rights, and that's when things can get difficult.
We are here to help you
All of us at Highlands Property strive to give all our tenants first class service, but this does also require your co-operation and quality communication.
Follow the principals above: don't try to avoid issues relating to your tenancy; respond promptly to any communications from us; don't frustrate or antagonize your property manager (they're human too); above all communicate!
Throughout your tenancy with Highlands Property you can be assured of:
- One principal point of contact. Further, in the event your contact is unavailable, another member of our team will always be able to assist you.
- Phone calls, emails and correspondence will be responded to promptly.
- You can pay your rent using one of a number of a large number of convenient mechanisms.
- Maintenance will be carried out efficiently and by licensed tradespeople.
- You can request maintenance online.
- In the event of an emergency, you can contact us 24/7.
If you are looking for a property management business that means business and that values your tenancy, its time to talk to us.
Call us today on (02) 4861 0666